Achieving Service Excellence(Strategies for healthcare) by Myron D Essay

Achieving Service Excellence(Strategies for healthcare) by Myron D Fottler, Robert C Ford, Cherrill P Heaton - Essay Example The efforts that we put towards betterment of our employees are reflected in the sincere efforts of our staff towards our customers. Health sector is primarily a service oriented sector and hence it is imperative for the people in this industry to have a flexible mindset which is well trained for selfless servicing. At Core Medicos we follow an internal empowerment policy under which special measures are taken for upliftment of our employees in all regards. Our staff is our strength and our success is much dependent on the way they execute their responsibilities. We understand that it is through them that we can achieve what we want to achieve and hence we pay uncompromising attention to their betterment. Through our staff oriented policies we are able to achieve customer satisfaction via the satisfaction of our employees. Services in health sector require immense focus and expertise as it is literally a matter of life and death. As a responsible institution Core Medicos we pay uncompromising attention while recruiting employees and during their training. Our competent HR department follows a comprehensive recruitment policy. All the candidates are first short listed on the basis of their academic and medical qualification. Apart from a testing written examination, an exhaustive practical test is also held to test their operational skill. Candidates who not only qualify our examinations but also fit within our professional values are then recruited. Apart from appropriate compensation, we also encourage interested candidates to pursue further medical courses on company’s funding. Their growth as an individual forms the basis of our growth as an organization, and hence we do not hesitate to invest in their development, be it financial, social or academicals. We aim for complete growth, we aim to see our employees as happy individuals and their families as happy families and

Strategy Book and creative book Essay Example | Topics and Well Written Essays - 1750 words

Strategy Book and creative book - Essay Example They also operate a restaurant in Oregon serving mainly vegetarian dishes. Their premises are open all week through from 7 AM to 11 PM. Its herbal department also stocks a variety of medicinal herbs that clients could purchase (Paul 12). One of the main competitors is Whole Foods. It was created in 1980 in Austin. It is more of a grocery store but deals mainly in organic food substances. Its produce is available in several supermarkets across North America. Walmart is another key player in the organic food market. It is a large-scale store with units in over 28 countries worldwide and almost 10000 stores. Their stores stock over 400 different varieties of organic foods. Costo are another competitor in the market. They have over 600 branches spread out over the country. However, even with their many branches and long reach, costo are still not able to exhaust the demand for organic products. However, they have succeeded in creating great customer royalty from their clients. Kroger has retail stores in about 31 states countrywide. They stock several varieties of the common organic food products plus several of their own custom brands. However, these variations in the products they offer can be cause loss of some of their market share. Health experts and increasing awareness of the effects of food products that people consume has led to an increase in demand for organic food products. With rapid increases in the per capita income for consumers, there has increase in demand for fresh food produce. These mainly include fruits and vegetables. People rely on supermarkets and grocery stores for their food produce needs. A survey carried out by the Hartman group on consumer behavior in the USA shows that people purchase organic foods because of superior taste and benefits to their health. Safety concerns especially because of the processes through which the food is produced are another motivating factor